Our Company

SMART Pest Prevention is Hawaii’s most responsible termite and pest prevention company made up of professionals who care about taking care of our customers.
We don’t do what everyone else does—We don’t tent.
And we do what nobody else does—We kill termites and prevent their return.
We use technology in smart ways to find pests, we use nontoxic treatments whenever we can.  We use radar, audio, and thermal technologies, and use orange oil to kill them where they are.
Then our permanent, proactive SMART Shield Service prevents them from coming back, GUARANTEED.
We started here, in Hawaii, in 2013 on the idea that better service and better technology would create a better pest control company.
It’s working.
In fact, our business has grown largely on the basis of friends telling friends—we’ve found that almost half of our customers came to us as referrals from other customers.
We think we have a lot to prove. And we’d like to prove it to you.

Our History

SMART Pest Prevention was founded in 2013 by three entrepreneurs, Tim Watson, David Gustafson, and Associate Certified Entomologist, John Rourk.  We built this company on the belief that a company that combines technological innovation with superior customer service could succeed on Oahu, Maui and the Big Island.
It seems to be working.

Our Customers

SMART serves residential home owners and commercial businesses. Our commercial customers include: multi-family residences (HOAs), hotels, restaurants, retail stores, schools, and other commercial entities.
Here is what our customers say:

“SMART is very responsive. When I call, they’re on it. SMART will do whatever needs to be done to get it right. For example, we had some buildings with rodents and other companies had thrown up their hands and said that there’s nothing else to be done. SMART was persistent and kept at it until they were gone.

“With other companies, you’re talking to an operator in North Carolina or somewhere on the mainland. When we call SMART, we talk to someone who knows the area and our properties and exactly what needs to be done. SMART is a great partner.”   -Patti, Property Manager, Clark Commercial

“I’m very private person and my house is my sanctuary. We live in the country and don’t let many people in our home but I was absolutely comfortable with them being in my home. I told them that they could have a key!” -Mrs. B, home owner, Big Island

Our People

Our team includes an Associate Certified Entomologist, John Rourk (PCO 1399), who understands termites and has been killing them for 20 years. He oversees our treatment methods and follow-ups.
Our inspectors are licensed by the state of Hawaii, average 18 years of experience, are trained and equipped with the best detection devices available. They know how to find bugs and they know how to treat our customers.
Our technicians are licensed pest control professionals with an average of 12 years of experience in this field.
They are trained to think like bugs. Suicidal bugs.

We Care.

We care about your family: We use the most intelligent, least toxic, most effective methods to find and kill termites and other pests. Then we offer a sensible way to prevent them. You can live a normal life while we treat your home. You don’t have to stay at a hotel or a friend’s house.

We care about your home: We don’t tent. We use radar, audio, and video technologies to find termites and kill them where they are, not where they aren’t. So we don’t have to walk on your roof, you don’t have to move out, and your home smells like oranges, not poison.

We care about your pets: We only use poisons when we must. When we do, we make sure your pets can’t get near it—and we tell you first.

We care about your food: We use orange oil made from orange peels—a byproduct of making orange juice. So you never have to worry about double bagging your food, or packing it out when we work.

We care about your environment: We use the highest technology, least toxic methods to find, kill, and protect your home from termites and other pests, permanently.

We care about preventing pests permanently: We also offer a permanent pest Shield service that uses our proprietary technology to kill pests that get into your walls, ceilings, and under your home.

We care about your intelligence: Our professionals explain what they do in plain English, are glad to have you watch them work, and then show you what they’ve done. We do exactly what you’d do—if you were us.

We care about your mental health: You want to stop worrying about pests and get on with your life.  We can do that.  We offer a permanent pest prevention Shield that covers all pests in your home.

Our plain-English SMART Guarantee

If you are under contract with SMART and the termites come back, so will we. Period.

 

Bios


Leland Carlson – Inspector

I moved to the Big Island in 2002 from Washington State and began working in Termite and Pest Control industry in March of 2003. My specialty has been doing termite inspections for realtors the last 13 years. Recently I have became Superman and I’m now traveling to Oahu and Maui to present our new prevention service we call SMART Shield. Aloha Hui ho.

 

Scott McCullough – Inspector

In my 16 years of experience I have worn many hats. I have been involved in training, management and account management.  I have found all of those positions to be both rewarding and educational.

In my personal life in enjoy sports especially baseball, and I am a life long Pittsburgh Pirates fan.

 

Gabe Hernandez – Foreman

As a Foreman it is my duty to work with our team to locate problem areas and do whatever is necessary to take care of them.  It is my goal to leave with the customer(s) feeling positive and with peace of mind. If the customer isn’t happy neither am I. I was introduced to the Pest Control industry 5 years ago in Texas. I was directly trained by a Board Certified Entomologist and an Associates Certified Entomologist. Within 1 1/2 years I received my Certified Applicators license and quickly became a lead technician with the company. 3 years into the industry, my wife, Priscilla and I had the chance to come to Hawaii to start up SMART Pest (it was called Ohana Pest Control in those days). We’ve never looked back.

 

Daniel Shanahan – Senior Technician

After moving to the big island in 2003 from Texas so that my family could be together… I was hired on a fumigation crew with a large mainland-based company. After a year on the fumigation crew, there was an opening in the residential pest control area and I jumped at the opportunity. Since then, I’ve worked for big companies like EcoLab as well as owning my own company. I learn a lot and love my career in the pest control. With over a decade of experience and a PCO master license, I work for SMART Pest Prevention. I love solving problems for customers and working with such an awesome crew of people at SMART.

 

Chester Yakamoto – Technician  

Joshua Steiner – Technician

Kalani Lewi – Junior Technician

Shaden Lewi – Junior Technician

Donell Palmer – Customer Service

 

Christina Kawamoto – Operations Manager

As the Operations Manager at SMART Pest, I make sure that everything runs smoothly. I wear a lot of hats including Scheduling, Project Management, Finance and HR, to name a few. When I am not at the office I enjoy spending time with my husband and 2 girls. I also love dancing Hula.

 

John Rourk – Chief Quality Officer

At SMART Pest, my primary responsibility as Chief Quality Officer is 100% customer satisfaction. Customer satisfaction is achieved by insuring quality of service and the effective elimination of pest and termites through the Shield installation process and maintenance program. My primary focus is to step outside the box of an age-old methodology, to develop new and revolutionary ideas in the control of termites and pests and, to help train our technical staff to implement these ideas in the field. I work to research and develop new techniques, to study new technologies and to bring a new way of doing a better job in an industry that has not otherwise changed in almost a century.

 

Kent Whitworth  President

As president, it is my job to pay attention to how our people, processes and technologies work together to deliver the best possible experience for our customers. I am passionate about building strong teams and helping our people grow personally and professionally. In this business, no matter how different your services may be, your people are your brand. I am a newcomer to the pest control industry. Before joining Smart Pest in 2014, I held various leadership positions in industry, operated a consulting business, and worked as a management consultant.

 

Tim Watson – Managing Partner

As one of the owners of SMART Pest, I’m involved in lots of things but my most important role is to build a group of great people.  They care about customers and doing their job well. I love the challenge of pest control in a place where EVERYTHING grows well. I also love the challenge of building a great company that does things differently and changes the game. I am also a part owner of SMART Logistics and SMART Construction, 2 service businesses on the Mainland.  I live in California, but I’m lucky to be in Hawaii every month and it truly feels like a part of me now. I love to ride bikes and hike with my wife and 2 young boys when I’m not working.